Recipients
Expecting us to deliver to you? Here are some common questions.
- I have only received part of my order
- Why was my parcel left in a safe place or neighbour?
- Can I update my delivery address?
- My parcel was unsuccessfully delivered — what do I do?
- I'm expecting a parcel, but I haven't received an email or a text message — what do I do?
- How do I use the tracking link to find my parcel?
- How do I update the delivery instructions?
- Where do I find the delivery instructions?
- When will my parcel be delivered?
- What do the different tracking events mean?
- Where can I find my delivery photos and delivery notes?