Lottie
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Recent activity by Lottie-
I already ship with HIVED. How do I get in touch?
If you need help straight away, you can reach out to a member of our HIVED Customer Support team via live chat by clicking the yellow bubble in the bottom corner of this page. Alternatively, please...
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I'm expecting a HIVED delivery. How do I get in touch?
Need our help? Not to worry, you can reach out to a member of our HIVED Customer Support team in one of the following methods: 1. Reaching out to us on live chat is the quickest way to speak to a ...
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I want to start shipping with HIVED. How do I get in touch?
Thanks for your interest in HIVED as a potential delivery provider! Please reach out to our team by filling out this form. A quick overview about us: At HIVED, we work with major retailers such as...
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How do I update my contact information?
In order to change your contact information, please get in touch with our HIVED Customer Support team. We can update your contact information at any time in order to communicate with you at the bes...
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It looks like you’ve attempted my delivery and need to try again. What happens now?
We’re sorry we missed you! No need to worry — we will automatically reattempt the delivery of your parcel tomorrow and, if you are not in, we will try one of your neighbours. You also have the op...
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How do I track my parcel?
Your tracking page can be accessed via the email updates from HIVED or via this link. If you haven’t received an email from us yet, don’t worry — you will as soon as we have your parcel collected ...
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How do I change my address?
In order to change your delivery address, please reach out to our customer service team via one of these channels. As long as your updated address is within HIVED’s coverage area (inside the M25),...
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How do I reschedule my order to another day?
To reschedule the delivery date of your parcel, please head over to your parcel’s HIVED tracking page linked here. You will also be able to access this page via the email updates from HIVED. Once y...
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Why is my tracking page not updating?
If your tracking page is not updating, this probably means your parcel is not yet out for delivery. When your parcel goes out for delivery, you will receive an automatic email update and SMS to not...
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Can I change the time of my delivery?
When your parcel is out for delivery, we’ll send you an SMS and email with a link to live tracking. While we cannot change the timings of HIVED deliveries or guarantee specific time slots, the live...