
Lottie
- Total activity 23
- Last activity
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Activity overview
Latest activity by Lottie-
Lottie created an article,
I want to start shipping with HIVED. How do I get in touch?
Thanks for your interest in HIVED as a potential delivery provider! Please reach out to our team by filling out this form. A quick overview about us: At HIVED, we work with major retailers such as...
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Lottie created an article,
I already ship with HIVED. How do I get in touch?
If you need help straight away, you can reach out to a member of our HIVED Customer Support team via live chat by clicking the yellow bubble in the bottom corner of this page. Alternatively, please...
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Lottie created an article,
How do I reschedule my order to another day?
To reschedule the delivery date of your parcel, please head over to your parcel’s HIVED tracking page linked here. You will also be able to access this page via the email updates from HIVED. Once y...
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Lottie created an article,
How do I update my contact information?
In order to change your contact information, please get in touch with our HIVED Customer Support team. We can update your contact information at any time in order to communicate with you at the bes...
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Lottie created an article,
Why is my tracking page not updating?
If your tracking page is not updating, this probably means your parcel is not yet out for delivery. When your parcel goes out for delivery, you will receive an automatic email update and SMS to not...
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Lottie created an article,
Can I change the time of my delivery?
When your parcel is out for delivery, we’ll send you an SMS and email with a link to live tracking. While we cannot change the timings of HIVED deliveries or guarantee specific time slots, the live...
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Lottie created an article,
My parcel was delivered to the wrong address. What do I do now?
We’re sorry to hear your parcel was delivered to the wrong address — we aim to always get things right the first time, but we’re also here to help should anything go wrong, such as a delivery to th...
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Lottie created an article,
My parcel was left unattended and I can’t locate it. What do I do now?
Oh no! We are sorry to hear you can’t locate your parcel. First things first please reach out to our customer service team via any of these channels, if you haven’t already been in contact with the...
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Lottie created an article,
Why was my parcel left delivered to my neighbour?
A key edge of HIVED’s delivery service is that if you are not in, we won’t leave you hanging on for another day unless we absolutely have to. Should this be the case, we will try to deliver to one...
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Lottie created an article,
How do I change my address?
In order to change your delivery address, please reach out to our customer service team via one of these channels. As long as your updated address is within HIVED’s coverage area (inside the M25),...